TERMS & CONDITIONS
By placing your order, you are agreeing to the terms and conditions set out below. Use of any functionality of ontherockspembrokeshire.co.uk constitutes acceptance of the Terms and Conditions.
Any personal information provided by you is confidential and will not be passed on to any other companies or organisations not affiliated with our online business.
We reserve the right to amend these Terms and Conditions without notice at any time. Your continued use of this site after changes are posted will constitute your acceptance of the changes to these Terms.
You must be aged 18 or over to purchase alcohol. It is an offence to sell alcohol to anyone under the age of 18 in the UK. When ordering and making a payment you will be required to confirm that you are aged 18 or over.
If your order is a gift and contains alcohol, the recipient must also be aged 18 years or older. An adult over the age of 18 will be required to sign for delivery.
While every effort is made to supply all items listed online, there are instances where this may not be possible. In these cases, we will contact you and offer a substitute with the same or greater value.
We reserve the right to withdraw or replace products online without notice. Merchandise prices and specifications are also subject to change without notice.
We make every effort to ensure that the information on this website is correct. However, we take no responsibility and shall not be held liable for any information relating to a third party that is incomplete, inaccurate or out of date.
Even where your payment is accepted by our systems, no contract shall exist until On The Rocks Pembrokeshire have dispatched the items to you.
We will not be held responsible for any loss, consequential loss or damage to any individual or business which may have occurred from the use (or misuse) of any product or any information contained on this website.
Payment can only be made using credit/debit cards through Stripe, Klarna, or PayPal. We cannot take orders by phone or email.
Card payments are made through a secure server. On The Rocks Pembrokeshire does not store your financial details. Your personal details are not passed to any third party.
Payment will be taken at the time of ordering.
For full delivery information please read our Delivery Policy.
We always aim to deliver your order promptly but cannot accept liability for delay.
Deliveries must be signed for by a person of 18 years or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.
It is the responsibility of the customer to report goods damaged in transit as outlined in our Delivery Policy.
If an order is upgraded beyond standard delivery, to Next Working Day, Next Working Day AM/PM, or Saturday Delivery options, and it fails to be delivered on time you are due a refund of the difference between the standard delivery charge and the upgraded delivery charge.
Refunds will not be issued in the instance of an order being placed outside the conditions of the delivery parameters stated on the checkout page.
We shall not be liable to pay any compensation to you, other than any refund as stated above.
No compensation can be offered for loss of wages due to failed or late deliveries.
Customers accept responsibility for the safe storage and use of the products upon receipt.
On The Rocks Pembrokeshire is not liable for damage caused by customer mishandling.
Alcohol is best enjoyed in moderation
Returns, Refunds and Cancelations.
Should there be an issue with your order get in touch with us immediately via email. You will receive a response within 2 working days. If the delivery has arrived damaged, please provide photographs to show this. Additional information in regard to this can be found in our Returns Policy.
Failure to report issues within the time frame and terms outlined in our Returns Policy will result in no refunds or exchanges being issued.
Copyright and IP Rights
All content included on this website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of On The Rocks Pembrokeshire, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.
You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by On The Rocks Pembrokeshire.
These Terms and Conditions shall be subject to and interpreted in accordance with the laws of the UK. Our failure to enforce a right does not amount to waiver of it.